Delivery and Returns

Delivery

Shipping across New Zealand is a flat rate of $5 per order. For orders over $150 shipping is free.

We aim to dispatch all orders within 1 working day of the order being placed (a working day is Monday to Friday and excludes public holidays).

We use NZ Post for this service and all products are shipped from Te Awamutu in the Waikato.

All deliveries sent using a track and trace service. If you are unable to track your order please contact us.

PLEASE NOTE: As your orders are sent from a rural location, please allow adequate up to 5 working days for your order to arrive.

Returns

We stand by all of our quality NZ made Merino products, if for any reason you are not happy with your items, you are welcome to return them in an unworn & unwashed condition. You will need to cover the cost of the return postage.

In accordance with the Consumer Guarantees Act we are happy to exchange product which is deemed faulty.

Please contact us for our return address.

PLEASE NOTE: We do not accept returns or exchanges of sale items - so please choose carefully. If an item is faulty we will exchange it for you.